Terms & Conditions

Overview

This website is operated by Donna's Crafting Corner.  Throughout this website, the terms 'I' or 'my' refers to Donna's Crafting Corner and 'you' or 'your' refers to anyone accessing or using the website.  By visiting this website and placing an order, you are engaging in my 'service' and agree to be bound by the following terms and conditions.

Your use of the online store signifies your acceptance of Donna's Crafting Corner's full terms and conditions.  These terms and conditions govern the supply of goods sold by Donna's Crafting Corner (the seller) to the customer (the purchaser) named on the order.

The placing of your order and my acceptance of your order constitutes the start of the contract between us on these terms and conditions and concludes upon the end of your right to cancellation.

They will be valid solely for the length of our contract.  Please ensure that you fully ready and understand these terms and conditions as they are there to protect both myself and my customers as using or purchasing from this website means that you agree to them.

Should you choose not to agree fully to the terms and conditions of this agreement, then you should not access this website or order via the online shop.  These terms and conditions are effective from 1st April 2017.  You can view my current terms and conditions at any time on this page.  I reserve the right to update, change, replace or remove any part of these terms and conditions at any time and without prior notice.  It is your responsibility to check this page periodically for any changes.  Your continued use of this website signifies your acceptance of these changes.  A full copy of these terms and conditions will be supplied to you as a durable medium with your order confirmation and should be retained for your own information.

Online Shop Terms

By placing an order with Donna's Crafting Corner you are confirming that you are over the age of 18 years of age and the holder of the PayPal account to which your payment will be taken from.

General

  • I reserve the right to deal solely with the person named on the order and not with a customer's family or friends etc.
  • I reserve the right to decline an order to anyone for any reason at any time.
  • All prices are displayed in English Pound Sterling and exclusive of VAT.
  • I reserve the right to amend prices without prior notice at any time.  Any orders already placed will be unaffected.

Products or Services

By ordering from this website, you are purchasing handmade jewellery pieces made using combinations of silver plated chains, clasps and findings, semi-precious stones, swarovski® elements, Preciosa crystal components and natural, metal, silver plated, tibetan silver, glass & crystal beads.

All products are described as accurately as possible with clear and concise information on the relevant product page.  Every effort is made to display product images as accurately as possible, but monitor settings can cause slight fluctuations on the colours you see, due to brightness and contrast settings and may not give a true representation of the colours or shades displayed.

You can place your order via the online shop using your credit or debit card, using PayPal to process your payment. PayPal provide a fast, secure and reliable way to pay online and handle all debit and credit card payments.

Orders can only be placed via the online shop. Orders received via any other means will not be processed.

There is no requirement to register for an account in order to place an order via this website.

Payment is strictly via PayPal only. Please DO NOT send cheques or postal orders. Any cheques or postal orders received will be destroyed and not returned to the sender.

I only accept orders for delivery within the UK Mainland. Orders received for delivery outside of the UK Mainland will not be accepted and payment will be refunded in full.

Once you have placed your order you will receive a PayPal receipt to your registered email address. This is an automatic email and does not constitute acceptance of your order by Donna's Crafting Corner. You will receive an email confirmation from myself acknowledging acceptance of your order normally within 24 hours upon my receiving your order notification. Included in your confirmation email will be a copy of your order details, terms and conditions relating to your order and my cancellation instructions and cancellation form. These may appear in the main body of the email or as email attachments. If you do not appear to have received your order confirmation, please check your 'spam' filter in case it has been mistakenly identified as junk mail. If you find that you have still not received confirmation please contact me to enquire about the status of your order.

I reserve the right to decline any order without explanation.

You have the right to withdraw from your contract if your order has not yet been accepted. This will end once you have received confirmation of acceptance of your order, after which you can refer to your right to cancel.

You should check the details of your order carefully and inform me of any errors as soon as possible by emailing me at donna@donnascraftingcorner.co.uk or by completing my contact form.

Orders will normally be available for dispatch within 5 - 7 working days from receiving your email acceptance. I do not currently offer next day delivery as I am not able to fulfill orders quickly enough to meet the requirements of same day posting. Larger orders may take a little longer to prepare. I suggest that all orders are placed well before the occasion that they are needed for to allow time for your order to reach you and to avoid any disappointment. All orders are processed strictly in the order in which they are received. If you are looking for a last minute order I will be unable to assist you. During busy periods processing times may be slightly longer, but if there is going to be a significant delay in processing your order, I will let you know the approximate date of dispatch. You will of course have the option of cancelling your order and receiving a full refund should you wish to do so.

Working days are Monday - Friday excluding bank holidays. Orders received after 12.00pm Monday - Friday are automatically deemed as being received the next 'working day'.

Orders received Saturday - Sunday are automatically deemed as being received on the following Monday morning.Orders placed during bank holidays will be deemed as being received the next 'working day'.

For certain occasions I will give last order dates on the website which must be adhered to to ensure that your order can be dealt with in good time. These include, but are not limited to Valentines Day, Mothers Day, Fathers Day & Christmas.

Delivery & P&P

Delivery Locations

Delivery is currently within the UK Mainland only. Any orders received outside of the UK Mainland will not be processed and your payment refunded in full.

Delivery Method

Your order will be sent using either Royal Mail 1st or 2nd Class Standard Delivery.  I reserve the right to upgrade your order to 1st or 2nd Class Recorded Delivery at no additional cost to yourself on larger orders.  Dispatch will only be made to the delivery address used at the time of ordering.

You will be required to sign for orders sent via recorded delivery. If no one is available to take delivery of your order, a card will normally be left for you to rearrange delivery.

Delivery Times

Delivery times take effect once your order has been dispatched. Please allow for Royal Mail published delivery times. It is advisable to place your order well in advance to avoid any disappointment should your order arrive later than expected. I have no control over how long delivery takes once I have dispatched your order and therefore cannot be held responsible for any delays in receiving your order.

Items Lost Or Delayed In Transit

Please allow a few additional days for your order to be delivered in case of any delays in transit. If your order does not arrive as expected please also check to see if your order has been left with a neighbour, as the Royal Mail rolled out it's 'Deliver to Neighbour' scheme nationally on 1st October 2012 or check with your local Royal Mail depot as calling cards are NOT always left when attempting deliveries. In the event that your order does still not arrive and after checking with your neighbour and local depot, please contact me and a replacement or refund will be issued to you.

Royal Mails 'Delivery To Neighbours' Scheme

From the 1st October 2012, The Royal Mail rolled out this scheme nationally. This means that any parcels that are too big to fit through your door or require a signature upon delivery and you are not at home will be delivered to a neighbour. Please click here for the Royal Mail's 'Delivery to Neighbour' page for more information. Failure To Deliver Your Order Royal Mail normally retain items at the delivery office for a specified number of days should they be unable to make delivery. If, after this time they are not collected or redelivered, items will be returned to the sender. (Please refer to the Royal Mail website for information on re-delivery). Should you refuse to accept delivery of your order upon arrival or re-delivery is not arranged, a full refund including original postage costs will be processed. Personalised orders however will not be refunded as per my returns policy. Please ensure that you try and arrange collection or re-delivery in the first instance.

Packaging

A picking note is produced for all orders to ensure the correct items are selected and all orders are then double checked further upon packing to ensure 100% accuracy and to ensure a high service level. All orders are securely packaged for protection during transit to ensure your order reaches you in perfect condition.

Cancellations & Returns Policy

Right To Cancel

I am confident that you will be delighted with your order. However, if you are not completely satisfied with your purchase for any reason, you can cancel your contract and receive a reimbursement. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your contract within 14 days without giving reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform me, at Donna's Crafting Corner, 53 Marigold Crescent, Dudley, West Midlands, DY1 3PU, or by email to donna@donnascrafting corner.co.uk of your decision to cancel your contract by a clear statement (e.g. a letter sent by post or email or by completion of my cancellation form). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of your right to cancel before the cancellation period has expired. In the event of a dispute the burden falls upon you as the customer to prove that you did indeed cancel within the cancellation period. It is advisable for customers to have durable proof that such a request was made as proof will be required if a dispute occurs.

Exceptions To The Right To Cancel

For reasons of hygiene, earrings for pierced ears cannot be returned unless faulty. I only agree to provide you with a reimbursement should your order not have already been dispatched.

Effects Of Cancellation

If you cancel your contract, I will reimburse to you all payments received from you, including the costs of delivery. I will make the reimbursement without undue delay, and not later than -

(a) 14 days after the day I receive back any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods , or
(c) if there were no goods supplied, 14 days after the day on which I am informed about your decision to cancel this contract.

I will make the reimbursement using the same means of payment as you used for the initial transaction. I may withhold reimbursement until I have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. It remains the responsibility of the buyer to provide proof of cancellation. If I do not receive your goods back and proof of return cannot be supplied, I am under no obligation to provide a refund. You should send back the goods to Donna's Crafting Corner, 53 Marigold Crescent, Dudley, West Midlands, DY1 3PU without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to me. The deadline is met if you send back the goods before the period of 14 days has expired. I make no offer to collect the goods from you. You as the customer shall bear the direct costs of returning the goods, except where the item was received either damaged or in error, or where you can prove that the item has been misrepresented or poorly described. In these circumstances, both the original delivery and return postage costs will be refunded.

Replacement Orders

Replacements for damaged or incorrectly received orders will be posted at no further cost to the buyer and will be subject to normal processing times. Should you not wish to receive a replacement, you will be reimbursed in full. Where replacement orders are dispatched, you have 14 days after delivery of your order to return it, if you so wish. Your right to cancel and receive a full refund ends 14 days after the day on which you receive your replacement order. If I am unable to provide a replacement, I reserve the right to refund the cost of the goods.

Orders Lost In Transit

If your order does not arrive, you should contact me within a reasonable time after delivery would be expected. Sufficient time will be required to trace and identify what has happened to the order. Should your order not be located, a replacement or refund will be issued, unless I have confirmation that delivery has been made via a traceable method of posting such as Royal Mail Recorded (Signed for) delivery.

Returning Your Order

Package your items securely. Customers are advised to return orders in their original outer packaging where possible and to ensure that the package is sufficiently robust to avoid damage in transit. All returns should be addressed to Donna's Crafting Corner, 53 Marigold Crescent, Dudley, West Midlands, DY1 3PU. Please include your name and address to easily identify your return upon arrival.

Customer Duty To Take Care Of Goods

You, as the customer have a right to inspect and assess the items you have received as you would if purchasing from a shop. All items are supplied in clear grip seal bags to allow for easy inspection of the goods and I would ask that where possible all goods are returned in their original packaging. If the value of any returned goods are diminished by any amount as a result of handling the goods by the buyer beyond what is necessary to establish the nature, characteristics and functioning of the goods, I reserve the right to recover that amount from the buyer up to the contract amount. When you, as the customer return items, you must take reasonable care to ensure that they are packaged securely to avoid damage in transit. Handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, in particular, is if it goes beyond the sort of handling that might reasonably be allowed in a shop.

Your Statutory Rights

Nothing in my returns policy affects your statutory rights. If you would like to know more about your legal rights, please visit the gov.uk website at https://www.gov.uk/consumer-protection-rights.

Privacy Policy and Use Of Your Personal Information

Collecting Your Personal Information

In order to provide you with the goods supplied on this website, I will collect and hold certain personal information regarding you as given in your order. By providing this personal information, you agree that I may use this information for the operation of the website and for the processing of your order.

Here at Donna's Crafting Corner, I am committed to protecting your privacy and I will only use the information that I collect from you lawfully. I will collect information about you for the following reasons:

  • To process your order
  • To update you regarding your order
  • To contact you in the event of a query or problem with your order

You can be assured that:

  • All information collected on this site will be kept strictly confidential and will not be sold, reused or disclosed in any way except for fulfilling my contractual obligations to you for the completion and delivery of your order.
  • Any information you supply will be held with the utmost care, will not be used in ways to which you have not consented and will only be retained after the conclusion of our contract for the purpose of record keeping requirements for the HMRC.
  • Your details will not be used for marketing purposes by Donna's Crafting Corner and at no point will you receive junk mail from other parties with the information you have submitted on this website.

When you place an order, the only information I will ask you to provide includes:

  • Your name
  • Full Postal Address
  • Email address

Payment Information / Payment Card Security

PayPal is used for the processing of all online payments and to handle your debit and credit card details. Your credit/debit card details are never disclosed to Donna's Crafting Corner, nor are any of your card details stored on this website. Please visit the PayPal website for more information on security with PayPal.

Complaints

My promise is to supply simple, stylish and affordable jewellery pieces and I sincerely hope that your experience of Donna's Crafting Corner will be a pleasurable one, but in the event that you are unhappy with the products or service provided, please contact me in the first instance by:-

  • Completing my contact form
  • Emailing me at donna@donnascraftingcorner.co.uk
  • Writing to me at Donna's Crafting Corner, 53 Marigold Crescent, Dudley, West Midlands, DY1 3PU

Upon receipt, any complaint will normally be dealt with within 7 working days although I will endeavour to rectify any problems more swiftly as and when I can.

Website Links

Links to Other Websites

Donna's Crafting Corner (donnascraftingcorner.co.uk) contains links to other websites of interest.  These links are for your convenience to provide further information and the inclusion of a link does not imply a recommendation or endorsement of these websites. Once you have used these links to leave my website, I have no control over the nature, content and availability of these sites and cannot be held responsible for any problems caused by visiting these sites.

Links to My Website

You must not establish a link to this website in any way that suggests any form of association to or endorsement of Donna's Crafting Corner.  Should it be discovered that a link to this website has been created, you will be asked to remove any such link with immediate effect.  Failure to comply with any such request may result in further action being taken.

Copyright

This website and its content is copyright of Donna's Crafting Corner 2012 - 2017.  All rights reserved.  Any redistribution or reproduction of part or all the contents in any form is prohibited.  You may not, except with my express written permission, distribute or reproduce all or any part of the content of this website.  Nor may you transmit or store it on any other website or other form of electronic retrieval system. 

All images, designs, illustrations and photographs displayed on this website are, and will remain the property of Donna's Crafting Corner.  You may not reproduce, publish, transmit, display or modify this material in any way.  You are not permitted to replicate my jewellery designs for your own personal or commercial use.  Any infringement of these rights may be seriously pursued.

Disclaimer & Limitation Of Liability (Force Majeure)

Occasionally there may be information on this website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, postage costs, processing times and product availability.

Whilst I endeavour to ensure that all information and images are true and correct, I do not guarantee the accurateness of the material on this website.

I reserve the right to correct any such errors, inaccuracies or omissions, and to change, amend or update this information at any time and without prior notice.

I shall not be held responsible for any errors present on this website but I will however do my utmost to rectify any errors as soon as I become aware of them. Every effort is made to keep the website up and running smoothly. However, Donna's Crafting Corner takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond my control.

Donna's Crafting Corner can only be held liable for loss up to the cost of the of the order value and original postage costs and excludes all and any liability and responsibility for any kind of loss or damage due to:

  • Interruption to the use of this website and/or the inability to access the online shop including but not limited to website downtime due to technical issues or necessary maintenance.
  • Denial of service (DoS) attack, viruses or other technologically harmful material that may affect or infect your computer equipment, computer programs or software, data or other proprietry material due as a result of you accessing or using this website.
  • You downloading any material from this website or any websites linked to this website.
  • Accessing other websites directly from a link from this website.
  • Viruses or infections as a result of receiving or opening an email communication received from Donna's Crafting Corner.  Incorrect or inaccurate information supplied at the time of ordering. The accuracy of your personal information is dependent on the accuracy of the information that you provide when placing your order. I shall not be held liable or responsible for errors that arise as a result of inaccurate or incorrect information supplied by you, the customer.
  • Failure on behalf of the postal service to deliver your order either at all or on time due to but not limited to postal strikes, busier times for the postal service or delays due to re-delivery.